Terms and Conditions

(Arranged Tours and Travel Consultations)

(Explanatory document of travel conditions in accordance with Article 12-4 of the Travel Agency Law)

This document will become a part of the contract document when a travel contract (including travel consultation) is concluded.

Thank you very much for using our company.

When we make arrangements for domestic travel or provide travel consultation services at the request of our customers, we will do so in accordance with the conditions described in this “Terms and Conditions of Business”. Any matter not described in this “Terms and Conditions” shall be subject to the terms and conditions of our General Terms and Conditions of Travel Agency and Travel Consultation (hereinafter referred to as “our General Terms and Conditions”). If you would like to have a copy of the Company’s General Terms and Conditions, please contact the Company. If you would like to read the Company’s General Terms and Conditions, please request a copy from the Company or visit the Company’s website. If you have any questions, please feel free to contact us.

If you have any questions, please do not hesitate to ask our staff.

1. Application Fee and Formation of Contract

1. 1. When applying for a tour, an application fee equivalent to 20% of the tour fee will be charged upon presentation of the necessary information. For the convenience of our business, we may ask you to fill in the necessary information in a dedicated document or screen. The application fee will be handled as a part of the tour fee, cancellation fee, and other charges to be paid by the customer to the Company.When applying for travel consultation, please fill out the application form prescribed by the Company and submit it to the Company.
   2. The travel contract (arranged tour contract) you apply for will be concluded when the Company “accepts” the conclusion of the contract and “accepts” the application fee. However, in the case of single arrangements such as train tickets and accommodation tickets, the Company may accept an oral application (by telephone). In this case, the contract will be concluded when the Company “accepts” the application. A travel consultation contract shall be concluded when the Company “accepts” the conclusion of the contract and accepts the application form.
   3. Notwithstanding (2) above, in the following cases, the contract will be concluded without receiving payment of the application fee.
   4. When the written document to the effect that the contract is concluded is delivered to the Participant and arrives at his/her place of residence without the receipt of the application fee
   5. When the Company delivers a document indicating the right to receive the tour services in exchange for the tour fee by the date of departure of the tour. (The contract is concluded when the Company accepts the conclusion of the contract.)
   6. When payment cannot be made by the member’s credit card for reasons such as credit card fraud, the Company will cancel the communication contract and charge the cancellation fee shown in the attached table as well as the cancellation processing fee shown below. However, this shall not apply if the payment of the tour fee is made in cash by the date separately designated by the Company.

2. Conditions of Application

1. 1. Those who are in poor health, those who use wheelchairs or other equipment, those with physical or mental disabilities, those with food allergies or animal allergies, those who are pregnant or may become pregnant, those with assistance dogs for the physically disabled (guide dogs, hearing dogs, service dogs), or those who require other special considerations must request the Company at the time of application. (If such conditions arise after the conclusion of the tour contract, the tour operator will not be responsible for any damage caused by such conditions. (Please also notify us immediately if you become in such a condition after the tour contract has been concluded.)
   2. If the Company receives a request as described in the preceding item, the Company will comply with the request to the extent possible and reasonable. In doing so, the Company may inquire about the customer’s situation and necessary measures, or may ask the customer to provide such information in writing.
   3. If a customer is found to be a member of a crime syndicate, a person related to a crime syndicate, or any other antisocial force, or if the customer engages in any violent or unreasonable act of demand, threatening behavior, or violence toward the Company, or if the customer spreads rumors, uses false information or force to discredit the Company or obstruct its business We reserve the right to refuse your application.
   4. Those under 18 years of age require the consent of a person with parental authority.
   5. The Company reserves the right to refuse applications for other business reasons.

3. Travel Service Charges

We will charge the following travel service handling fees for making itineraries and quotations, arranging, changing, and canceling reservations, and issuing coupons and confirming coupons (we are responsible for confirming reservations made by the customer himself/herself and issuing coupons).

Travel Service Charges

(Note).

1. 1. The above travel service fees include consumption tax.
   2. In the event of cancellation of a trip for the customer’s convenience, regardless of whether it is before or after delivery of the coupons, if we have completed all or part of the arrangements and consultations for such trip, the travel service handling charge for this (1) through (15) will be applied.
   3. Transportation, etc.” in (1), (3), (6) and (7) means making arrangements for private railways, buses, ferries, etc., excluding JR.
   4. Requests for change or cancellation will be accepted only during the business hours of the applying agency.
   5. Travel service handling charges for changes and cancellations in (2) and (3) above will be charged separately from the cancellation and refund fees, etc. (shown in the attached table) set forth by the accommodation and transportation agencies. However, in the case of cancellation or refund of a JR ticket, no travel service charge for change/cancellation/refund will be applied, notwithstanding the provisions of (2) and (3) above, but cancellation/refund fees specified by each transportation agency will be applied.
   6. Actual transportation and accommodation expenses for attendants and mediators will be charged separately.
   7. The above charges do not include actual expenses for telephone calls, correspondence, postage, etc. Actual communication costs may be charged separately.
   8. The fee for the service described in (10) above between 10:00 p.m. and 5:00 a.m., or on Sundays, national holidays, year-end and New Year holidays, etc., is 5,500 yen more. 4.

4. Trip Fee

1. 1. The tour fee shall be paid by the date specified by the Company prior to the commencement of the tour. (If the tour fee is paid on site, the payment shall be made to the relevant accommodation agency upon check-in at the accommodation facility on the first day of the tour.)
   2. Even after the contract has been concluded, the Company reserves the right to change the tour price in the event that the tour price changes due to revisions in fares and charges of transportation and accommodation facilities, fluctuations in exchange rates, or other reasons.

5. Changes to the Contents of the Tour Contract

If the customer requests changes to the contents of the contract, the Company will comply with the customer’s request to the greatest extent possible. In such cases, the Company may change the tour fee. In addition, the following charges shall apply.

1. 1. Cancellation and penalty fees to be paid to the transportation and accommodation agencies, etc. for the change (including refund fees in the case that air tickets have already been issued).
   2. Change procedure fee prescribed by the Company. 

6. Cancellation of Travel Contract

1. 1. When the customer cancels the tour contract, the following charges shall apply.
      • Travel Service Handling Charges as set forth in the “Schedule
      • Expenses for tour services which the customer has already received
      • Cancellation fees, penalty fees and other expenses to be paid to the travel service provider for the travel services which the customer has not yet received
      • Cancellation processing fees for the cancellation of arrangements for the travel services set forth in third above.
   2. If the customer is found to be a member of a crime syndicate, a person related to a crime syndicate, or any other antisocial force, or if the customer commits any violent or unreasonable act of demand, threatening behavior, or violence against the Company, or if the customer spreads rumors, uses false information or force to damage the Company’s reputation or obstruct its business In such cases, the Company may cancel the tour contract. In such a case, the fee stipulated in 6(1) will be charged.

7. Group/Group Arrangements

The Company shall handle the application for a tour contract made by two or more travelers (hereinafter referred to as “Members”) who are traveling on the same itinerary at the same time and have designated a responsible representative as follows

1. 1. The Company shall not accept any contract for the conclusion of a tour contract for a member by a representative designated by the customer (hereinafter referred to as “Responsible Contractor”). The Company shall deem that the representative designated by the customer (hereinafter referred to as the “Responsible Contracting Party”) has the authority to act on behalf of the Company in all matters relating to the conclusion of the tour contract with the members of the tour group.
   2. The Company shall not be liable for any debt or obligation that the person responsible for the contract has now assumed or may assume in the future.
   3. The person responsible for the contract is required to submit a list of the members of the party by the date specified by the Company after the conclusion of the contract. The person responsible for the contract shall obtain the consent of the constituent members themselves for the provision of the list to a third party in accordance with clause 9.
   4. If the person responsible for the contract does not accompany the group/group, after the commencement of the tour, the Company shall deem the constituent members appointed by the person responsible for the contract in advance to be the person responsible for the contract.
   5. If the Company receives a request from the person responsible for the contract to change the members of the group or group, the Company shall comply with such request as much as possible. Any increase or decrease in the tour expenses resulting from a change in the members shall belong to the members.
   6. The tour shall be operated by the customer himself/herself, but we will provide escort service upon request of the person responsible for the contract, subject to the payment of the prescribed escort service fee. As a general rule, the tour operator’s services shall be those necessary to carry out group/group activities in accordance with the predetermined itinerary. Tour guides shall perform such services under the direction of the person responsible for the contract. In principle, the tour operator’s work hours shall be from 8:00 a.m. to 8:00 p.m. 8.

8. Our Responsibility, Compensation for Damages and Disclaimer of Liability

［Arranged Tour]

1. 1. Our responsibility and compensation for damages
      In the event that the Company or its agents intentionally or negligently cause damage to the Participant in the performance of the tour contract, the Company shall compensate the Participant for such damage. However, this will be limited to cases where a claim is made within 2 years from the day following the occurrence of the damage. In the case of damage to baggage, the Company will compensate up to 150,000 yen per traveler (except in the case of willful misconduct or gross negligence on the part of the Company) if the Company is notified of such damage within 14 days from the day following the day on which the damage occurred.
   2. Disclaimer
      The Company shall not be liable for compensation under the preceding paragraph if, for example, the passenger suffers damage due to any of the following reasons
   3. Damage caused by natural disaster, war, riot, order of government authorities, fire, or suspension of services provided by transportation or accommodation agencies, etc.
   4. Food poisoning
   5. Damage caused by the customer’s own willful misconduct or negligence
   6. Damage caused by any other reason beyond the control of the Company or its agents
   7. Customer’s liability
      • In the event that the Company suffers damage due to the intentional or negligent act of the Client In the event that the Company suffers damages due to the intentional or negligent act of the Client, the Company shall be liable to compensate the Client for such damages.
      • In the event that a customer violates these terms and conditions, uses this website fraudulently or illegally, or the Company deems that the customer has not entered true and accurate data, the Company may cancel the relevant unfulfilled reservation without prior notice and refuse the customer’s use of this website in the future. In addition, the Company may refuse to allow the customer in question to use the Website in the future without prior notice. The Company shall not be obligated to disclose the reason for such cancellation.
      • The Company shall not be obliged to disclose the reason for such cancellation. You agree to indemnify the Company from any and all damages (including, but not limited to, loss of profits) arising out of or in connection with the above actions. The customer shall be liable to compensate for any and all damages incurred by the Company (including any money the Company owes to the arranger, etc.) as a result of the acts described in a. above.

［Travel Consultation]

1. 1. Our responsibility and exemption from liability
      • If, in the performance of the contract, the Company intentionally or negligently causes damage to the traveler, the Company shall compensate for such damage. However, this is limited to cases where the Company is notified within 6 months from the day following the occurrence of the damage.
      • The Company does not guarantee that the transportation and accommodation facilities described in the tour plan prepared by the Company can actually be arranged. Therefore, the Company shall not be liable for failure to make reservations due to full occupancy, etc.

9. Handling of Personal Information

1. 1. When accepting an application for a tour, the Company shall obtain the customer’s personal information in accordance with the prescribed items. However, if the customer does not provide all or part of his/her personal information, the Company may not be able to contact the customer or take necessary procedures to arrange and receive travel services, and the Company may not be able to accept the customer’s application or request. In such cases, we may not be able to accept the customer’s application or request.
      The personal information obtained will be handled by the travel service manager on behalf of the personal information manager.
   2. The Company will use the personal information obtained in accordance with the preceding item for the purpose of communication with the customer, as well as to the extent necessary for the arrangement of travel services and procedures for receiving such services in the tour for which the customer has applied, and for the convenience of customers shopping at souvenir stores in the destination. We will provide the personal information acquired in accordance with the preceding item and personal data pertaining to the flight number of the passenger to transportation and lodging agencies, insurance companies, government offices, and souvenir stores to the extent necessary for the arrangement of travel services and receipt of such services, as well as for the convenience of customers shopping at souvenir shops in the destination country. In addition, we will use the personal information acquired in accordance with the preceding item, as well as our website browsing history, purchase history, and activity history when using our apps, to (1) provide information on products, services, and campaigns of our partner companies, (2) request opinions and feedback after participating in tours, (3) request questionnaires, (4) provide special offers, (5) provide statistical data, and (6) provide information about our services. (5) We may use your personal information for the preparation of statistical data.
   3. We may ask for the personal information of your contact person during the trip in case of illness, accident, etc. during the trip. This personal information will be used in the event that the Company deems it necessary to contact the contact person in the event of illness, etc., of the passenger. The customer shall obtain the consent of the contact person to provide the contact person’s personal information to the Company and others.
   4. We may outsource part or all of the operations handling personal information acquired in accordance with (1) above to a third party in the course of arranging agency services, itinerary management services such as tour escort services, and mediation services at airports, etc. In such cases, we may outsource the operations handling personal information to a third party. In such cases, we will select the relevant consignee company according to our standards and entrust personal information to them after signing a confidentiality agreement with them.
   5. Among the customer personal data held by the Company, the Company may share with its group companies the minimum range of personal data necessary to contact the customer, such as name, address, telephone number, or e-mail address. These group companies may use this information for their own business guidance, to simplify your application, to inform you of events, etc., and to ship products you have purchased. Please refer to the “Ezosika Travel Co., Ltd. website: https://www.ezosika.co.jp/ privacy-policy/”.
   6. We shall promptly respond to requests from customers for notification of purpose of use, disclosure, correction, addition, deletion, suspension of use, elimination, or record of provision to a third party.

Based on the standard as of April 2022.

(Updated on April 1, 2022)